Refund policy
Cartsy Store10
Email: cartsystore10@gmail.com
Last Updated: February 13, 2026
1. Returns
At Cartsy Store10, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below:
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Returns must be requested within 7 days of delivery.
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Items must be unused, unworn, and in original packaging.
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The product must be in the same condition as received.
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Proof of purchase (order confirmation or receipt) is required.
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return:
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Used or damaged items (unless damaged during shipping)
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Items purchased on clearance or sale
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Personalized or custom-made products
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Perishable goods (if applicable)
3. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery.
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Share clear photos of the product and packaging.
We will review your request and provide a replacement or refund if approved.
4. Refunds
Once we receive and inspect your returned item:
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You will be notified about the approval or rejection of your refund.
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If approved, refunds will be processed within 5–7 business days.
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The refund will be issued to your original payment method.
Please note that bank or payment gateway processing times may vary.
5. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Shipping charges (if any) are non-refundable.
6. Order Cancellations
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Orders can be canceled within 12 hours of placing the order.
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Once the order is shipped, it cannot be canceled.
7. Contact Us
For any return or refund-related queries, contact us at:
Cartsy Store10
📧 cartsystore10@gmail.com